When to Call Rockland Paramedic Services (911)

Knowing when to call 911 can be a life-saving decision. If you or someone else is experiencing a medical emergency, it’s crucial to act quickly. Below are some examples of when to call Rockland Paramedic Services (911): 

When to Call 911: 

• Severe Allergic Reactions: Difficulty breathing, swelling of the face or throat, or a known severe allergy reaction that requires immediate medical attention. 

• Head Injuries: Individual loses consciousness, experiences confusion, or has visible trauma to the head. 

• Severe Bleeding: Uncontrolled bleeding that can’t be stopped with direct pressure. 

• Chest Pain: Persistent chest pain or discomfort 

• Sudden Changes in Mental State: Symptoms like confusion, slurred speech, inability to wake up, or sudden behavioral changes. 

• Stroke Symptoms: The signs of a stroke can include facial drooping, slurred speech, arm weakness or numbness, and balance issues. 

What Happens When You Call 911: 

When you dial 911, the dispatcher will guide you through the necessary steps to ensure help is on the way. Here’s what to expect: 

1. Stay Calm and Speak Clearly: While it’s normal to feel anxious, try to stay as calm as possible. This will help the dispatcher gather the necessary information quickly. 

2. Be Prepared to Answer Key Questions: 

1. What’s happening? Describe the emergency, the symptoms, and the severity of the situation. 

2. Where are you? Provide a detailed location (address, building name, and/or cross streets). The clearer the description, the faster the response. 

3. What phone number are you calling from? This helps the dispatcher contact you if the call is disconnected. 

3. Do NOT Hang Up: Stay on the line with the dispatcher until they tell you to hang up. They may give you important instructions to follow until paramedics arrive. 

What Happens When the Paramedics Arrive: 

When Rockland Paramedics arrive at the scene, the quicker you can assist them, the better care they can provide. Here’s what you can do to help: 

1. Prepare Your Location: 

1. If possible, secure your pets to avoid distractions. 

2. Turn on the porch or exterior lights if it’s dark outside. 

3. Have someone waiting outside to guide the paramedics to your location. 

2. Ensure Access to the Property: 

1. If you’re in a building, notify security or building staff to allow access if needed. 

2. Unlock any access doors, gates, or barriers to allow paramedics to enter quickly. 

3. Provide Patient Information: 

1. If possible, have the patient’s medical history ready, including any medications they’re currently taking. This can be critical for paramedics to know when providing care. 

4. Give Paramedics Space to Work: 

1. Clear the area so paramedics can assess and treat the patient without obstruction. This ensures they can perform their duties efficiently and effectively. 

In Summary: 

Calling 911 can be a stressful experience but knowing what to expect can help you stay calm and provide the best assistance possible. Rockland Paramedic Services is here to respond quickly and professionally to all emergencies—your role is to help us help you. 

Remember, every second counts in an emergency. If you’re unsure whether it’s an emergency, it’s always better to call and let the dispatcher help determine the best course of action. 

Stay safe, stay prepared, and don’t hesitate to call 911 when needed.